• If you changed your mind before receiving the order
• If your package was damaged in transit
• If you would like to return a non-defective item
• If you received a defective item

For general policies and customer service, please click here

Relax. It is OK. We do not mind if you need to make a return or exchange. In order to serve you better, please obtain a Return Merchandise Authorization (RMA) number PRIOR to shipping the merchandise back to us. That is the only way we can properly track the status of returns. If you’d like to return merchandise back to our store in person, an RMA number is not required. Please note that you must return purchased merchandise to the store or by mail within 30 days of receiving it. Our system will not allow us to give you an RMA number beyond this period. Please fill out our RMA form online at http://rma.compucapital.com/pcd/ to request an RMA number.

We do not charge customers for ground shipping on orders. This means it is always the same price for in-store or online purchases. It does cost us to ship to you, although we do not charge you any shipping fees. In return, we ask that you ship merchandise back to us at your expense. For merchandise that is exchanged for another item, we will cover the return shipping to you at no cost.

If you changed your mind before receiving the order

If you change your mind between the time of purchase and before we ship your order, that’s OK! We will refund your total, no problem.

If you change your mind about a purchase after the order has been shipped but prior to delivery, please refuse the package. That way, the carrier will charge us for the return shipping, not you. We will refund the total purchase amount minus what we paid for the initial shipping ($5 minimum).

If your package was damaged in transit

If your package looks damaged upon arrival, please refuse it. Otherwise contact our Customer Service WITHIN two business days from package arrival in order to report a product in damaged condition. Take pictures of damages whenever possible and contact us for further instructions. Our shipping carriers have pretty good policies in place to deal with items they damaged, so please do not put the damaged item in a different box and ship back to us without first contacting us. Physically damaged items that are not reported in the requested time period will not qualify for warranty, exchange, or refund.

If you would like to return a non-defective item

If you would like to return an unopened retail boxed item, or an OEM product in its original condition with all accessories, we will issue you a full refund and absorb the original shipping cost to you at no charge.

If you would like to return a non-defective, opened retail boxed item or all other products not in original condition/ or without all originally supplied accessories, a minimum of 15% restocking fee will be applied to your refund.

If you would like to return a licensed software product, I am sorry. We are not allowed to do so under federal law.

If you ordered a custom product, such as a complete system, barebone system, or motherboard combo, we would be able to offer repair or exchange only. These items do not qualify for refunds.

If you ordered a product online marked “Drop Ship, Factory Warranty Only”, we are unable to issue a refund. If the item is defective, you must contact the MFG directly. If you do not know how to get ahold of the manufacturer, let us know and we will help you find the right contact phone number or website.

If you received a defective item

If you received a defective item, I must first apologize. It is NEVER our intention for this to happen. Please contact our experienced technicians for assistance Monday through Friday 9:30~ 5:30. Our records indicate that over 80% of reported defects are due to user error. While we are certainly unable to troubleshoot and solve all problems over the phone, we can generally help solve at least half. If you are sure that your item is defective, please fill out our RMA form online at http://rma.compucapital.com/pcd/. Within 30 days of you receiving the merchandise, if defective, you have the choice of a full refund or exchange after the product is shipped back to us at your expense (unless you ordered with expedited shipping). Unless marked factory warranty only, all of our products are covered by at least a 90 day in-house warranty. Please note that warranty does NOT mean or imply refund or exchange. It is a service provided by which the item is repaired back to working condition. We may issue a refund or exchange under certain circumstances but solely at our discretion.

If you paid for expedited non-ground Shipping services, we can issue you a free ground return label if needed. However we cannot refund your original shipping charges. If you feel that there is a special situation (e.g. UPS did not deliver within their promised delivery window, we shipped the wrong item, etc.) we might be able to make an exception at our sole disretion.

If you would like to return a CPU or memory, please make sure there is no physical damage or burn marks on them. Your warranty will be voided if burn marks or physical damage are present, even though we offer lifetime warranty on memory.

If you ordered a product online marked “Drop Ship, Factory Warranty Only”, we are unable to issue a refund. If the item is defective, you must contact the MFG directly. If you do not know how to get ahold of the manufacturer, let us know and we will help you find the right contact phone number or website.

When you ship a package back to us, please make sure to pack the product nicely with sufficient cushioning around it. You must insure the package as you are responsible for any loss or damages on the way back to us. For whatever reason you want to make a return, you are asking to transfer the ownership of that particular product back to us. We kindly ask you to respect our product- defective or not; we then in return will respectfully and professionally give your money back to you.

This policy was revised on February 23, 2009 when Dow Jones dropped below 7200. Despite the current economic crisis we still strive to offer the best and most customer friendly policies that we possibly can.